Hotel operations + technology

I know how a property runs from the inside: front office, reservations, PMS, OTAs, pricing and guest service. On that foundation I add technical training and experience building web products. A profile that connects what a hotel really needs with the teams and products that solve it.

Isometric illustration of a hotel's ecosystem: the building in the centre and, around it, the front desk, guest service, reviews, revenue, distribution and implementation.

How I got here

I started at a hotel front desk, not in a code editor. Technology came later, out of the problems and processes I saw every day. Today that combination lets me understand both the operation and the tools that keep it running.

  1. Hospitality

    I started working in a hotel, then moved through corporate reception at Dorna Sports during the MotoGP seasons, high-occupancy hotels and, today, the daily operation of an apart-hotel.

  2. Operations

    Reservations, availability, rooms, billing, guest service, channels and pricing. I have worked daily with PMS such as Opera and Avalon and with OTAs such as Booking.com and Expedia.

  3. Technology

    Studying Web Application Development is what took me from using software to understanding how it is built. Since then I have built my own products, integrated APIs and maintained real applications in production.

What I can bring

  • Real operational context: I know the day to day of a property: priorities, incidents, guests, reservations, rooms, channels and coordination across teams.
  • Connection between operations and product: I understand what hotel users need and I can pass it on to an engineering or product team with context, priorities and real use cases.
  • Ability to build: Beyond understanding the problem, I can prototype solutions, work with APIs and build and maintain web products in production.

Experience

A path that runs between hotel operations and technology. Filter by area to explore each part of my experience.

  1. Apartaments Els Químics

    Operations & property management

    2026 – presentGirona

    An apart-hotel with 33 apartments in Girona. I work on the day-to-day running of the property: reservations, availability, guest service, distribution, pricing and coordination of incidents and operational needs.

    • Reservations, availability and amendments
    • Guest support in person, by email and by phone, in several languages
    • Channel management: Booking.com, Expedia and direct sales
    • Pricing and revenue-related operations
    • Design and development of my own internal tool to manage arrivals, message templates, quotes and housekeeping.
    • Hospitality & Operations
    • Booking.com
    • Expedia
    • Excel
  2. Tanya Martelli Photography

    Development and maintenance of my own product

    2024 – presentRemote

    A real web product in production for a professional photographer, with a public site, content management, image infrastructure and admin tools. I have been building and maintaining it since 2024.

    • A production product whose content the client manages herself
    • Architecture evolution: from Vue + Node/Express + MySQL to Next.js, React and Supabase
    • Media storage migrated from Cloudinary to Cloudflare R2
    • Multi-language site and a custom admin dashboard
    • Continuous maintenance and evolution since 2024
    • Technology
    • Next.js
    • React
    • TypeScript
    • Supabase
    • Cloudflare R2
  3. Hotel Marsol

    Front Office · Reception

    2025 – 2026Lloret de Mar

    Front office at a high-occupancy holiday hotel, handling a steady volume of arrivals, departures, reservations and incidents.

    • Guest support in person, by email and by phone
    • Reservations and amendments
    • Incident handling
    • Room allocation and coordination
    • Walk-ins and special requests
    • Group quotations and management
    • Switchboard
    • Hospitality & Operations
    • PMS
    • Reservations
    • Groups
    • Switchboard
  4. Gran Hotel Flamingo

    Front Office · Reception

    2024 – 2025Lloret de Mar

    Front office in high season, looking after both individual guests and groups in a high-occupancy setting.

    • Multilingual support for individual guests and groups
    • Check-in and check-out
    • Payments, invoicing, POS and cash reconciliation
    • Incident handling
    • Coordination with other departments
    • Hospitality & Operations
    • PMS
    • POS
    • Billing
    • Groups
  5. Acerko.com

    Freelance Web Developer

    2024 – 2025Remote

    Redesign and improvement of a live commercial site, working directly with the client.

    • Redesign of a WordPress site in production, without taking it offline
    • Navigation and user experience improvements
    • Custom JavaScript and CSS
    • Responsive design
    • Performance optimisation
    • Testing, troubleshooting and improvements driven by real business needs
    • Technology
    • WordPress
    • WPBakery
    • JavaScript
    • CSS
  6. Dorna Sports · MotoGP

    Corporate Reception & Administration

    2019 – 2024Barcelona

    Corporate reception in an international environment linked to the MotoGP World Championship, looking after executives, sponsors, suppliers, press and international visitors across several seasons.

    • Support for executives, sponsors, suppliers and international press
    • Visit and international visitor management
    • Administrative and coordination tasks
    • Communication in several languages
    • Hospitality & Operations
    • Visits
    • Administration
    • Languages
  7. Dorna Sports

    Web Development Internship

    2023Remote

    Web development internship within the engineering team, alongside corporate reception.

    • Development with HTML, CSS and JavaScript
    • Vue.js components
    • Consuming and integrating REST APIs
    • Frontend/backend integration
    • Debugging and QA/testing
    • Usability improvements
    • Technology
    • HTML
    • CSS
    • JavaScript
    • Vue.js
    • REST APIs
  8. AC Palau de Bellavista by Marriott

    Front Office

    2018 – 2019Girona

    Front office at an urban Marriott-branded hotel, looking after international guests, VIPs and professional sports teams.

    • Front office and guest support
    • Reservations and invoicing
    • Incident handling
    • Support for VIP guests and professional sports teams
    • Special requests and privacy protocols
    • Daily use of PMS
    • Hospitality & Operations
    • Marsha
    • Reservations
    • Billing
    • VIP

Skills

Hands-on experience across hotel operations, customer service and product development, with tools used in real workplaces and products live in production.

Hospitality & Operations

The day to day of a property: front office, reservations, channels, distribution and pricing.

  • Hotel operations
  • Front office
  • Reservations and availability
  • Guest experience
  • PMS
  • Opera
  • Avalon
  • OTAs
  • Booking.com
  • Expedia
  • Direct sales
  • Pricing and revenue operations

Customer & Product

Where the user, operations and product meet: understanding needs, solving problems and supporting the adoption of tools.

  • Customer service
  • Customer onboarding
  • Implementation support
  • Technical support
  • Troubleshooting
  • Cross-functional communication

Technology

Web development applied to real products: frontend, backend, APIs, databases, infrastructure and deployment.

  • JavaScript
  • TypeScript
  • React
  • Vue
  • Astro
  • Node.js
  • Express
  • REST APIs
  • MySQL
  • Docker
  • Git / GitHub
  • Nginx
  • WordPress
  • Tailwind CSS
  • HTML
  • CSS

Business

Tools and capabilities I use across operations, technology and customer service.

  • Excel · Advanced
  • Operations
  • Problem solving
  • Communication
  • International customer service

Languages

The languages I work in, and the level of each.

  • Spanish: Native
  • Catalan: Advanced
  • English: Advanced
  • Italian: Intermediate
  • French: Intermediate

Education

The formal qualification behind the technical side.

  • Web Application DevelopmentAdvanced vocational training

Projects

Products built to solve real problems. From internal operations tools to applications in use in production today.

Diagram of recep-app's modules: arrivals, multilingual templates, quotes, departures and deposits, housekeeping, maintenance, reviews and PMS import.

recep-app

Internal tool for the daily operations of an apart-hotel

Own product2026 – presentIn production

  • React 19
  • TypeScript
  • Vite
  • TanStack Router
  • TanStack Query
  • Tailwind CSS v4
  • Fastify
  • PostgreSQL
  • Drizzle ORM
  • Better Auth
  • Docker
  • pnpm

Result

A tool I use every day in the running of an apart-hotel to manage arrivals, messages, quotes and housekeeping. It complements the PMS by covering operational processes that used to be spread across several tools.

Composite of the Tanya Martelli Photography site and admin dashboard, where session bookings and the photo gallery are managed.

Tanya Martelli Photography

Website and management system for a professional photographer

Own product2024 – presentIn production

  • Next.js
  • React
  • TypeScript
  • Tailwind CSS
  • Supabase
  • Cloudflare R2

Result

A product in production and maintained since 2024. It lets the client manage her own content, serves five languages and uses a modern architecture for the application, the data and image delivery.

Composite of the Acerko.com site showing the fibre and mobile pricing pages and the sign-up and contact buttons.

Acerko.com

Redesign of a live commercial website

Freelance · WordPress2024 – 2025In production

  • WordPress
  • WPBakery
  • JavaScript
  • CSS

Result

A redesign of a live commercial site to improve navigation, consistency and maintenance, cutting the dependence on development for routine content changes.

Let's talk

I am looking for opportunities where hospitality, operations and technology meet.

I am especially interested in teams working in Hotel Tech, Hospitality Operations, Customer Success, Implementation, Onboarding and Product Support, where my experience using hotel technology from the operations side can add context from day one.

Where to find me

Availability

Available for full-time opportunities in Girona, Barcelona, remote or hybrid.

If you think my profile could fit your team, get in touch.